Is Rack Room Shoes Legit? (Pay Attention – Unbiased Opinion)

When considering an online retailer, legitimacy is a top concern for shoppers. Rack Room Shoes has been in the market since 1922, offering a variety of footwear for men, women, and children. They’ve grown substantially over the years and now feature numerous locations nationwide.

With a century of service, one may wonder, “Is Rack Room Shoes legitimate?” From their product selection and styles to customer service experiences, understanding what Rack Room Shoes offers can provide insight into their legitimacy.

Their return policy also plays a significant role in customer satisfaction, ensuring that shoppers can make purchases with confidence. By analyzing these aspects, such as their purchasing process, pricing, payments, and customer experiences, consumers can gauge the reliability and trustworthiness of Rack Room Shoes.

Online shopping demands such scrutiny to ensure a secure and satisfactory transaction.

Key Takeaways

  • Rack Room Shoes has been serving customers for nearly a century.
  • The company offers a variety of footwear with a focus on customer service.
  • Evaluating their policies and customer experiences helps verify their legitimacy.

What is Rack Room Shoes?

Wondering if that shoe retailer boasting about affordable footwear for everyone is as reputable as they claim? Rack Room Shoes may just be the shopping spot you’re looking for.

With a rich history and a strong presence in the United States, this company is part of the larger Deichmann Group hailing from Germany. But let’s lace up and step into what this brand is really about and whether they truly stand tall in the world of shoes.

Company Overview

Rack Room Shoes began its journey in 1920 as a small shoe store and has since grown to spread its footprint across the United States. It operates under the larger umbrella of the Deichmann Group, a titan in the global shoe business.

Phil Levinson, as the CEO, steers the company to cater to families seeking quality and value. They’ve embraced the digital era with an online presence that complements their 450+ brick-and-mortar stores.

Brand Reputation

The digital realm offers insights into what customers think of Rack Room Shoes. Reviews are a mixed bag, with some patrons expressing satisfaction while others air grievances. On Trustpilot, reviews reflect challenges with customer service and issues such as double charges.

Sitejabber also presents a snapshot of customer experiences, where feedback on shipping, returns, and product quality is varied. It’s fair to mention that each review site plays host to a range of opinions, so one might want to tread carefully and weigh the good with the bad.

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Is Rack Room Shoes Legit?

Rack Room Shoes has been a player in the American shoe market since 1922, boasting a heritage of nearly a century. Such a longstanding presence in the industry offers reassurance about its legitimacy.

Additionally, you can deal with them directly through their website, which offers a selection of products and after-sales support.

Here’s what some of the customers have to say:

  • Some report debits of funds twice for a single purchase, followed by slow or no refunds.
  • The brand has received a mixed reception on review sites like Trustpilot and Sitejabber, with some dissatisfaction focused on customer service and refund issues.

Despite some discontent, the sheer length of time Rack Room Shoes has served its customers points to a company that, at its core, is a legitimate provider in the shoe market. Complaints exist, as they do with many retailers, but these do not necessarily undermine the company’s overall credibility.

It has been mentioned that Rack Room Shoes ranks among other shoe sites, and while this rank may reflect areas in need of improvement, it also affirms its established role in the marketplace.

How Many Locations Does Rack Room Shoes Have?

Rack Room Shoes aren’t simply a small-time player in the shoe industry. This American retailer has made a significant footprint across the country, offering a variety of shoes for every family member’s needs.

So exactly how many locations are there where you can step in and find the perfect pair?

  • Number of States: Rack Room Shoes operates in 36 states.
  • Total Store Count: Over 500 stores.

Here’s a bit more detail to put that into perspective:

  • Brands Operated Under: This total includes both Rack Room Shoes and Off Broadway Shoe Warehouse.
  • Headquarters: Based in Charlotte, North Carolina, this company has built a robust network stretching across the nation.

This reach indicates not just availability, but also a trusted consumer presence. They’re known for their wide selection of styles ranging from athletic to dress shoes. They have addressed footwear needs for decades, showcasing their longstanding reputation in retail.

Rack Room Shoes also offers a store locator on their website, making it easier for customers to pinpoint the nearest location for a shopping spree. One can’t ignore the company’s longevity and proliferation as signs of its legitimacy in the footwear world.

They must be doing something right to lace up such an impressive number of stores, don’t you think?

What is Rack Room Shoes Return Policy?

Ever wondered what would happen if those new shoes from Rack Room Shoes didn’t quite fit like Cinderella’s slipper? Or perhaps they just didn’t sparkle as they did online. Well, it turns out Rack Room Shoes has a return policy that might just be your fairy godmother!

Here’s the lowdown on how they handle returns, exchanges, and that moment when you change your mind about those heels or boots.

Rack Room Shoes Return Policy Breakdown:

  • Time Frame: Customers have 60 days from the purchase date to return their shoes.
  • Refund: Full refunds are available within this time period.
  • Exchange by Mail: Not permitted.
  • Exchange in Store: Allowed, but must visit a Rack Room Shoes brick-and-mortar store.
  • Condition: Shoes should be unworn and returned in their original condition and packaging.

Additional Points to Note:

  • They accept returns for various reasons, including fit issues or defects.
  • Exchanges must be done physically in-store.

For clarity, Rack Room Shoes provides a comprehensive guide on their website regarding Shipping, Returns & Exchanges, which includes steps on how they can return their items by mail or in person. It’s also important to note that exchanges are not available via mail; they have to be done in person at one of their stores.

Remember, terms might vary and it’s always a good idea to check the specifics for any updates or changes. This return policy is in place to ensure customers can shop with confidence, knowing they have the flexibility to return items that do not meet their expectations.

Rack Room Shoes Product Selection and Styles

When scouring the market for both trendy and classic footwear, Rack Room Shoes’ eclectic selection is quite noteworthy. They carry a wide range of shoes crafted for men, women, and children, ensuring that every foot—regardless of its size or style preference—finds its match.

Do they have your favorite brands? From sporty sneakers to cozy sandals, let’s walk through what Rack Room Shoes has in store.

Available Brands

  • Nike: Despite Nike dominating the landscape with sneakers and athletic footwear, it’s notable that many of their items are exempt from promotions.
  • Adidas, Reebok, and New Balance: Athletic aficionados will appreciate the robust lineup of these brands, offering sneakers designed for performance and style.
  • Converse: The collection of Converse shoes promises a blend of classic and contemporary designs, perfect for those who value timeless cool.
  • Crocs: Known for comfort, Crocs are available in various colors and styles, catering to leisure and practicality for all ages.

Footwear for Everyone

Men and Women: Rack Room Shoes provides an array of shoes for adults encompassing:

  • Sneakers for active lifestyles
  • Boots for rugged durability and fashion statements
  • Sandals for relaxed summery days

Children: Catering to the little ones, they offer:

  • Durable tennis shoes for playtime
  • Various children’s shoe styles for those growing feet, including options that are easy for kids to put on and take off

By exploring this brand-driven and style-diverse assortment, customers can typically find the right pair for any occasion, be it sports, casual outings, or formal gatherings.

Rack Room Shoes Customer Service Experience

When exploring the legitimacy of a retailer, you can’t help but consider the customer service experience. How does Rack Room Shoes measure up in this arena?

This section peels back the curtain on Rack Room Shoes’ support quality, digging into the types of care customers receive and the nature of feedback and reviews they leave. Let’s see if their service is as sturdy as their soles!

Support and Care

The support system at Rack Room Shoes is intended to provide assistance to shoppers through various customer care touchpoints. Yet, individual experiences can greatly differ:

  • Refund and Return Policy: Customers may find the return policy straightforward, but issues arise when alternative payment methods like Klarna come into play, complicating the refund process.
  • Customer Care: Some may say, “A stitch in time saves nine,” but does Rack Room Shoes mend customer issues swiftly? A particular customer recounted an interaction where the customer service representative lacked answers, signaling room for improvement.

Feedback and Reviews

When it comes to feedback, customers have not shied away from sharing their experiences online:

  • Negative Reviews: A few buyers aired grievances about being charged twice, hinting at a hiccup in the online store’s payment system.
  • Review Trends: An analysis of reviews over the past 12 months shows only 14.3% rate their experience positively, indicating a dominant dissatisfaction wave among customers.

Each review and piece of feedback serves as a cog in the wheel of customer service improvement for Rack Room Shoes. While some customers may have walked away with less spring in their step, these reviews are the footprint that can guide the company toward better service.

How Does Rack Room Shoes Work?

Rack Room Shoes operates as a footwear retailer that provides its customers with a variety of shoes through both physical stores and an online platform. Curious about grabbing a new pair of kicks from their website? Let’s walk through the process, step by step, no pun intended!

Shopping Online:

  • Visit the Rack Room Shoes website and browse their collection.
  • Add your selected shoes to the cart; you can also apply any coupons for discounts.
  • Proceed to checkout, fill in your shipping details, and then choose a shipping service. Options typically include standard shipping or expedited services for an added fee.

Making an Online Purchase:

  • At checkout, review your online order, including size, quantity, and pricing.
  • Enter your payment information; ensure the website charges you the correct amount to avoid being charged twice.
  • Once your order is confirmed, you’ll receive a confirmation with an order number.

Shipping and Delivery:

  • Rack Room Shoes shipping policy will kick in once the order is confirmed.
  • Return shipping is available, should you need to send back the shoes, perhaps if they still have a security tag attached or they’re not quite the fit you wanted.

After the Purchase:

  • Keep an eye on your delivery using provided tracking information.
  • Upon receiving your shoes, check for any issues like incorrect sizes or unwanted security tags.

Remember to check your account to ensure there’s no duplicate charge. If you’re charged twice, Rack Room Shoes customer service should be able to sort it out. It’s all about making your shoe shopping experience smooth and secure, from clicking ‘add to cart’ to lacing up your new shoes!

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How to Buy on Rack Room Shoes

Have you ever wondered how simple purchasing shoes online can be, especially from a reputable retailer like Rack Room Shoes? They certainly make it a walk in the park. This section of the article navigates through the process of snagging a cool pair of sneakers or the perfect pair of heels from their website.

So, let’s lace up those shoes and step into how you can transform your shoe shopping from hassle-filled to hassle-free!

Step-by-Step Guide

  1. Visit the Website:
    • Go straight to Rack Room Shoes’ official website.
  2. Browse the Collections:
    • Scan through categories or use the search function.
    • Choose the pair of shoes that catches your eye.
  3. Select Your Shoes:
    • Click on the pair you like.
    • Specify your size and quantity.
  4. Add to Cart:
    • Hit the ‘Add to Cart’ button.
  5. Checkout:
    • Review your cart.
    • Proceed to checkout when ready.
  6. Provide Details:
    • Enter shipping, billing, and payment information.
    • Apply any coupons or discounts you might have.
  7. Confirm Your Purchase:
    • Take one last look over your order details.
    • Click on ‘Place Order’ to complete the transaction.


  • Stay vigilant for promotions and offers.
  • Sign up for the newsletter to get the scoop on upcoming deals.

Customer Experience: Customers often mention both positive and negative experiences, like being charged twice or discussing the legitimacy of Rack Room Shoes. It’s common across many retailers—in fact, even the Better Business Bureau has records of both satisfied and dissatisfied patrons.

Remember, choosing the right retailer is just as crucial as picking the right shoe—steady as you go!

Rack Room Shoes Pricing and Payments

When it comes to pricing, Rack Room Shoes aims to be affordable with regular promotions and discounts to help shoppers save a few bucks. They offer:

  • Weekly Deals: Shoppers can find buy-one-get-one (BOGO) offers and percentage discounts.
  • Clearance Sales: Get reductions on shoes making way for new stock.

Payment Options
They keep it simple with several payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Gift Cards: Rack Room Shoes gift cards are available and redeemable both in-store and online.
  • Online Payment Services: PayPal and other widely used online payment systems.

Payment security? They’ve got that covered:

  • Encrypted Transactions: With secure SSL technology, customers’ details are well-protected.

Pricing Policy

  • They offer a Price Match Guarantee within certain conditions.
  • No hidden fees—it’s all about transparency at checkout.

Remember, variety and value are the cornerstones of Rack Room Shoes’ approach to pricing and payments. They’re pretty much saying, “Come on in—the shoe deals are fine!”

Frequently Asked Questions

What’s the real deal with Rack Room Shoes products—are they genuine?

Rack Room Shoes offers a variety of footwear from reputable brands, and their products are indeed genuine. Customers can shop with confidence knowing that they are purchasing from a legitimate retailer.

Has anyone faced issues with their purchases from Rack Room Shoes?

Like any retailer, there have been instances where customers have faced issues, such as double charges or refund delays, but these cases seem to be exceptions rather than the norm.

Are those Nike sneakers from Rack Room Shoes the real deal or knockoffs?

The Nike sneakers sold at Rack Room Shoes are the real deal. They are an authorized retailer of Nike products, ensuring customers receive authentic merchandise.

How can you tell if your nearby Rack Room Shoes store got what you need?

The best way to verify if your local Rack Room Shoes carries the item you’re looking for is to visit their FAQ section or contact the store directly for inventory inquiries.

Can I expect to receive a refund from Rack Room Shoes if I’m not satisfied with my purchase?

Rack Room Shoes has a clear return policy in place, and if you’re not satisfied with your purchase, you can expect a refund as long as you meet their return policy conditions.

Does Rack Room Shoes share the same roots with Off Broadway Shoes?

Yes, Rack Room Shoes and Off Broadway Shoes are sibling companies, both operated under the Deichmann Group, a German shoe retailer.